Refund Policy
Last updated 16 August 2026
1. Free trial first
Every new member gets 30 days of full access free, so you can test everything before paying. We recommend using the trial rather than subscribing and then asking for a refund.
2. Subscriptions
If you subscribe and have not used a paid feature (booking, chat, club join, event reservation or campaign creation), you may request a full refund within 7 days of payment. After a paid feature is used, the current period is non-refundable, but you can cancel so you are not charged again.
3. Duplicate or failed payments
Duplicate M-Pesa payments, payments to the wrong account reference, and payments that were verified but did not activate access are refunded in full, always. Send the M-Pesa transaction code and we will resolve it.
4. Tee time bookings
Green fees and booking fees are set by the club. Cancel at least 24 hours before your tee time for a full refund of anything paid through Fairway EA. Inside 24 hours, refunds are at the club's discretion. If the club cancels, you are refunded in full.
5. Events and tournaments
Entry fees are refundable up to 7 days before the event, and in full if the organiser cancels or postpones and you cannot attend the new date.
6. How to request
Email billing@fairwayea.live with your account email, the M-Pesa transaction code and the reason. We acknowledge within 2 business days and, where approved, send the refund to the paying M-Pesa number within 14 business days. M-Pesa transaction charges are not refundable.
7. Sponsor campaigns
Unspent campaign budget is refundable on request. Spend already delivered (impressions and clicks served) is not refundable.